Policies
Shipping & Delivery
We ship genuine OEM and premium automotive parts from our European warehouses to customers worldwide.
Who We Are
WW Spares is operated by Oemm, UAB (Company Code: 306981495), registered at V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania. VAT: LT100017300913. We sell automotive parts to business and consumer customers.
Contact: info@wwspares.com | support@wwspares.com | +370 600 63679
Order Processing Time
Orders are processed within 4 business days (Monday–Friday, excluding Lithuanian public holidays). You will receive an email confirmation with tracking information once your order ships.
Europe Shipping
We ship to the following countries at the rates below:
Åland Islands, Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Holy See, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, Saint Martin (French part), San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
| Shipping Method | Price (excl. VAT) |
|---|---|
| Economy Post (LP Express) | 9.85 EUR |
| Economy DHL | 22.65 EUR |
| Express DHL | 36.80 EUR |
| FedEx Economy | 18.85 EUR |
| FedEx Priority | 28.85 EUR |
Note: Shipping prices shown are excluding VAT (PVM). VAT will be added at checkout based on your delivery country's rate. Delivery times: typically 3–7 business days depending on destination and carrier. Express options are faster.
International (Outside Europe) Shipping
We ship to most countries worldwide. Rates:
| Shipping Method | Price (excl. VAT) |
|---|---|
| Economy Post (LP Express) | 13.85 EUR |
| Economy DHL | 25.85 EUR |
| Express DHL | 42.95 EUR |
| FedEx Economy | 22.95 EUR |
| FedEx Priority | 35.95 EUR |
Note: Shipping prices shown are excluding VAT (PVM). VAT will be added at checkout where applicable. Delivery times: typically 5–15 business days depending on destination and carrier. Customs duties and import taxes may apply and are the customer's responsibility.
Returns From Outside the EU
For returns that are not due to our fault (for example, you ordered the wrong part, changed your mind, or the return is otherwise not caused by an error or defect on our side), a fixed €30 customs documentation fee applies to cover re-importing the goods into the EU. This fee applies only to returns shipped from outside the European Union and is deducted from your refund.
Returns caused by our error — a defective part, the wrong item supplied, or shipping damage — are not subject to this fee, and we cover the return costs.
For the full returns process, restocking-fee rules, and EU 14-day withdrawal rights, see our Returns & Refunds policy.
Tracking
Once your order ships, you will receive an email with a tracking link. You can track your shipment until delivery.
Parts Handling Times
Handling time is the time from order confirmation to dispatch from our warehouse. It varies by brand due to supplier lead times.
| Brand | Handling Time (business days) |
|---|---|
| Mercedes-Benz | 3-5 days |
| Hyundai | 5-8 days |
| Jaguar | 5-10 days |
| Skoda | 1-4 days |
| VAG (VW / Audi / Seat / Cupra) | 1-4 days |
| BMW | 3-5 days |
| Toyota / Lexus | 5-9 days |
| Ford | 5-8 days |
| Volvo | 4-8 days |
| Renault | 8-12 days |
| PSA (Peugeot / Citroën) | 4-10 days |
| All other brands | 1-10 days |
Handling times are estimates and may vary during high-demand periods or due to supplier availability. Shipping time is in addition to the handling time above.
Contact
For delivery questions: info@wwspares.com or +370 600 63679
Last updated: May 2026