Returns & Refunds

Who We Are

WW Spares is operated by Oemm, UAB (Registration: 306981495), V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania. Contact: info@wwspares.com | support@wwspares.com | +370 600 63679

What You Can Return

Standard, in-stock items may be returned within 30 days of the date you receive them, provided they are:

• Unused and in original condition
• In original packaging with all accessories and documentation
• Resalable (no installation marks, damage, or contamination)

What Cannot Be Returned

• Items that have been installed, used, or modified
• Special-order or custom-built items (unless defective or incorrectly supplied)
• Software, coded modules, or items where the seal has been broken
• Perishable or consumable items

How to Return an Item

1. 1

   Contact us

   Email support@wwspares.com with your order number, the item(s) you wish to return, and the reason. We will send you a return authorisation (RMA) and instructions within 1–2 business days.

2. 2

   Pack and ship

   Pack the item securely in its original packaging (or equivalent). Include the RMA reference inside the parcel. Ship to the address we provide. You are responsible for return shipping costs unless we sent the wrong item or a defective one.

3. 3

   Refund

   Once we receive and inspect the item (typically within 3–5 business days), we will process your refund to the original payment method. No restocking fee is deducted for cancellations within the 14-day EU withdrawal period or for defective/incorrectly supplied items; for voluntary returns after day 14 a 30% restocking fee is deducted. Refunds are usually credited within 5–10 business days depending on your bank.

Restocking Fee

A 30% restocking fee applies to voluntary returns made after the 14-day EU withdrawal period (for example, you changed your mind or ordered the wrong part). This fee covers inspection, repackaging, and restocking costs and is deducted from your refund amount.

No restocking fee applies if:

• You are an EU consumer cancelling within the 14-day withdrawal period
• The item is defective or damaged upon arrival
• We sent the wrong product
• The item was incorrectly described on our website

Returns From Outside the EU

For returns that are not due to our fault and are shipped from outside the European Union, a fixed €30 customs documentation fee applies to cover re-importing the goods into the EU. This fee is deducted from your refund. Returns caused by an error or defect on our side are exempt.

Defective or Incorrect Items

If you receive a defective item or the wrong product, contact us within 7 days of delivery. We will arrange return shipping at our cost and send a replacement or issue a full refund (no restocking fee) as soon as the issue is confirmed.

EU Consumer Right to Withdraw

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. This right is exercised by following the return steps above. The refund includes standard delivery costs (we pay the least expensive option) and no restocking fee is charged for a valid withdrawal. You bear the cost of returning the goods unless we supplied defective or incorrect items.